Refund Policy

1. What this policy covers

This policy is provided by RintStudio L.L.C., Kosovo, the operator of Empty Mind. It explains the refund terms we will offer for direct purchases of Premium through emptymind.app when live payments launch. Read it alongside our Terms of Service and the purchase details presented at checkout.

Paid subscriptions are not available yet. You can use the Free plan without payment. Displayed Premium prices are provisional, and the current Paddle integration is a test sandbox. Sandbox transactions do not charge real money, purchase a live subscription, or create a monetary refund entitlement. Use test payment details only.

We will confirm the live payment provider and billing, cancellation, and refund procedures before accepting purchases. If you see an unexpected real charge that you believe relates to Empty Mind, contact us so we can help investigate.

2. Our 14-day first-payment window

For your first successful paid Premium subscription payment, whether monthly or annual, you may request a full refund within 14 calendar days of the payment. No reason is required, and trying or using Premium during that time does not by itself disqualify you.

Send your request no later than 14 days after the payment timestamp shown on your receipt. Eligibility is determined by when you send the request, not when we finish reviewing it. A full refund means the full amount charged for that eligible payment, including any tax collected, through the payment provider.

Outside this offer, we do not ordinarily provide refunds or prorated credits for unused time, including when you stop using the app or forget to cancel a renewal. This does not limit refunds required by law, applicable payment-provider terms, or remedies for billing errors or a service that does not meet your legal rights.

3. How to request a refund

Email emptymindsupport@gmail.com with the subject “Empty Mind refund request.” Where possible, write from the email associated with your account or purchase and include:

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  Your account or purchase email

  This helps us locate the subscription and verify that you are entitled to request the refund.

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  A receipt or transaction reference

  Include the payment date and order or transaction ID, if available. If you cannot find your receipt, contact us anyway so we can help locate the payment.

You do not need to explain why you changed your mind to use the 14-day offer. For a duplicate payment, incorrect charge, or service issue outside that offer, briefly describe the problem so we can investigate. Do not send your password, full payment-card number, or security code.

We may ask for information reasonably needed to verify the purchase. We will confirm the outcome by email and explain the reason if a request is declined. If a live payment provider also offers a refund-request channel, we will identify it at launch; you do not need to submit duplicate requests.

4. After a refund & cancelling renewal

After a full subscription refund is approved, the Premium access associated with that payment ends and your account returns to Free. We will arrange cancellation of the refunded subscription’s future renewals and confirm this with you. If you have a separate valid Premium grant, its own terms continue to apply.

Your existing habits, days-since counters, and history remain visible, usable, and editable. Free accounts can store five entries in total. If you already have five or more, you cannot create another entry until your total falls below five or you obtain Premium access again. A refund does not delete your account or your entries.

The live cancellation method will be provided before purchase. If you cannot find or use it, contact support. Do not rely on signing out, uninstalling a browser shortcut, or deleting your Empty Mind account to cancel billing; confirm cancellation through the payment provider or support.

5. Processing, billing errors & legal rights

Approved refunds are issued through the payment provider to the original payment method where possible. We do not charge a refund-processing fee. The time for the refund to appear depends on the provider, bank, and payment method; we will share the available confirmation and timing when it is processed. Any legally required refund deadline still applies.

If your bank converted the original payment into another currency, exchange-rate changes or bank fees may affect the amount shown in your account. If a refund does not arrive within the timeframe communicated to you, contact us with the refund reference so we can help trace it.

Billing mistakes are handled separately from a change of mind. Contact us about duplicate, incorrect, or unauthorized charges even if the 14-day first-payment window has passed. We will investigate with the payment provider and arrange corrections or refunds where appropriate. You may also contact your bank or payment provider directly; this policy does not require you to waive dispute rights.

Your mandatory consumer rights remain intact. This policy does not restrict statutory withdrawal rights, refunds or other remedies for faulty or misdescribed services, or rights arising from unauthorized payments. Any broader refund protection required by applicable payment-provider terms also remains available. Using Premium does not by itself waive a statutory right; any legally permitted waiver would require the separate disclosures and express agreement required by law.

This policy covers direct purchases through our website. Empty Mind does not currently offer app-store purchases. If another sales channel is introduced, its seller, refund process, and applicable terms will be identified before purchase.

6. Policy updates & getting help

We may update this policy as live payments and service features develop. The date at the top identifies the latest version. Changes will apply to future purchases and will not remove refund rights attached to a payment already made. Material changes will be communicated appropriately before they apply, subject to applicable law.

Our Terms of Service explain governing law and dispute resolution while preserving mandatory consumer protections. Our Privacy Policy explains how we handle information you send with a request.